Frequently Asked Questions

Q. Who do you work with and what is your focus?
A. We provide hospitals, clinics, and physician practices with dictation capture, quality medical transcription, and document distribution services from complete outsourcing to backlog support. Our transcriptionists have an average of seven years of experience and that experience is working for you. At Bailey & Associates, accurate documentation of patient care is our #1 priority.

Q. What sets Bailey & Associates apart from other transcription services?
A. Bailey & Associates is large enough as a company to be able to service large clinics, yet small enough to be able to give individualized service and superior accuracy. Our company prides itself on the extent of added value that we give with our services that far exceeds the price per line billed to our clients.

Q. How long does it take to implement your service?
A. We are geared to a personalized level of service which makes us able to quickly start with new accounts, in many cases the same day.

Q. Does Bailey & Associates provide a dictation system?
A. Yes! If you don't have your own, you can use ours. We continually invest in state-of-the-art technology so that you don't have to. That means no hardware or software investment and no maintenance contracts to buy.

Q. Are you HIPAA compliant?
A. We use HIPAA-approved data storage and file transfer protocols. All work is securely encrypted for confidentiality. Our comprehensive procedures maintain the patient information chain of trust.

Q. How do you handle document distribution?
A. We have software available or we'll interface with your platform. Documents can be delivered to your department continuously, on a set schedule, or on demand 24/7.

Q. Do you have tracking and management reports available?
A. Dictation, transcription, and document distribution can be readily and securely tracked. Turnaround time and dictation totals are easily obtained. Our system provides a complete audit trail and management reporting. Billing mechanism is fully disclosed and verifiable.

Q. Why use a transcription service?
A.

1. No transcription equipment or space needed in your office.
2. No reference material costs.
3. No transcription software costs or updates.
4. No training, hiring, or supervisory expenses.
5. No social security, workers' compensation, or employment taxes and less paperwork.
6. You pay only for the actual work completed, not coffee or bathroom breaks, idle secretarial time while you are away, etc.
7. No vacation, sick leave benefits, or health insurance.
8. No temporary service expenses while your in-house transcriptionist is on vacation.

These combined benefits can save you 20-70% over an in-house staff.